Terms & Conditions

Returns and Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without contacting us first.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@wessexchemicalfactors.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wessexchemicalfactors.co.uk and to let us know what you’d like to do and we’ll give you the details of where to send your items.

To return your product, you should mail your product to:
Wessex Chemical Factors Ltd
17 Crane Way
Woolsbridge Industrial Park
Three Legged Cross
Wimborne
Dorset
BH21 6FA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@wessexchemicalfactors.co.uk for questions related to refunds and returns.

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4th January 2022

Wessex Teak Treat

Our January Product Spotlight is on our Wessex Teak Treat. Now you may be thinking that we have written and posted about this product before and you would be right! However this month’s blog is about how versatile this product is! We have described how amazing this product is on…

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